Store Return Policy
We want you and your pet to be completely satisfied with your purchase. Review our detailed return and exchange guidelines below to ensure a smooth process.
Return Process
Initiating a return is simple. Please contact our support team with your order number and details about the item you wish to return. Once your request is received, we will provide you with a return authorization and instructions on where to send your item. After we verify the item's condition at our warehouse, your refund will be processed back to your original payment method, usually within 5-7 business days.
Terms & Conditions
Return Policy
Changed your mind? No problem—sometimes things just don’t work out.
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Items may be returned within 7 days of delivery if they do not work as intended. Personalized items and animal-related personal-use products, food, clothing, and anything that is chewed are not eligible for a return—sorry, but some things simply cannot make the return journey.
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Once we receive and inspect your return, we’ll issue merchandise credit or process the refund through the applicable third-party vendor’s original payment method. We want a happy customer review, not an angry reference. We are a three-person shop so we are working as fast as we can.
Please note: after 7 days, the return window is officially closed.